PRIVACY POLICY – DATA COLLECTION AND USE

1. INTRODUCTION

This Privacy Policy explains how The International School @ ParkCity Hanoi (ISPH) collects, uses, and protects personal data of parents, students, enquirers, and website visitors.

ISPH is committed to respecting and protecting personal privacy and complying with Vietnamese laws on personal data protection.

By selecting “Agree” when accessing our website, submitting enquiry forms, registering for events, or using ISPH services, you confirm that you have read, understood, and agreed to the terms of this Policy.

2. DATA WE COLLECT

When interacting with ISPH, users voluntarily agree that ISPH may collect and process the following data:

2.1. Basic personal information

  • Full name
  • Date of birth
  • Gender
  • Phone number
  • Email address
  • Contact address
  • Parent and student information
  • School application or enquiry details
  • Preferences for receiving school communications

2.2. Identification and verification data

  • ID card or passport information where required for admissions
  • Student records required for educational management

2.3. Student academic and health information

  • Academic records
  • Student assessments
  • Health information necessary to support student wellbeing and care at school

2.4. Financial and transaction information

  • Tuition payment information
  • Invoice details
  • Payment history

2.5. Website usage data

  • IP address
  • Cookies
  • Device information
  • Website usage behaviour

Data may be collected through:
(i) Registration forms
(ii) Event or enquiry sign-ups
(iii) Direct communication with the school
(iv) Use of ISPH websites or services

ISPH only collects data necessary for its operations and in compliance with Decree 13/2023/ND-CP on personal data protection.

3. PURPOSE OF DATA USE

  • Respond to enquiries and admissions requests
  • Manage student records
  • Organise educational activities and school events
  • Support internal administration
  • Comply with legal obligations

4. DATA RETENTION

  • Personal data is stored for up to 5 years or as required by law.
  • Where a valid request for deletion is received, ISPH will process it in accordance with regulations.

5. DATA SHARING WITH THIRD PARTIES

  • ISPH only shares data when:
  • Consent has been provided
  • It is necessary for educational or operational purposes
  • Required by authorised government authorities
  • All third parties must comply with data protection requirements.
  • 6. CROSS-BORDER DATA TRANSFER
  • In some cases, such as international education systems or cloud storage, data may be processed outside Vietnam.
  • ISPH ensures compliance with Vietnamese regulations on cross-border personal data transfer.

7. DISCLAIMER

  • ISPH applies appropriate security measures to protect personal data. However, ISPH is not responsible for:
  • Information voluntarily disclosed by users
  • Cyber attacks beyond reasonable control
  • Failures caused by third-party service providers
  • Service interruptions due to system maintenance
  • Users are responsible for safeguarding their own personal information.

8. LIMITATION OF LIABILITY AND INDEMNITY

  • To the extent permitted by law, ISPH is not liable for damages beyond its reasonable control.
  • Users agree not to misuse data or cause harm to the school or third parties.

9. POLICY UPDATES

  • ISPH may update this Policy to reflect legal or operational changes.
  • Updates will be published on the official school website.

10. GOVERNING LAW AND DISPUTE RESOLUTION

This Policy is governed by Vietnamese law.

Complaints will be addressed in good faith through discussion. Where resolution is not reached, disputes shall be handled by competent courts in Vietnam.

11. CONTACT INFORMATION

The International School @ ParkCity Hanoi (ISPH)

  • Address: Le Trong Tan Street, Duong Noi Ward, Hanoi
  • Email: infor@isph.edu.vn
  • Website: https://isph.edu.vn
  • Hotline: 024 56789 000